All businesses are different, and this leads to each business having its own unique requirements where workflow process is concerned. This means that often, a business needs to find a cost effective solution that is able to adapt to the individual needs of in house business practices, effectively aid in the implementation of various projects, and create a positive and efficient UX experience for both employees and customers.
Generally, most companies will opt for inexpensive, and generalised enterprise software to meet these needs. The problem is however, that often the unique business practices that are required by various companies are not well catered for by mass developed software. Custom software on the other hand, can often add a large element of streamlining to workflow process, as it can be designed from the ground up with any particular business in mind. Spreadsheets are a great example of how workflow can be disrupted as a result of using pre packed software. Often, only one employee will be able to access and modify a spreadsheet at a given time, which can quickly lead to backlogs building up, and lots of wasted time.
Additionally of course, there is the problem that most enterprise software is very broad in its capabilities. While this does make it accessible, it is often unable to deal with the more subtle or specialised practices a business needs, and this can lead to the whole company having to change best practice to suit cumbersome software.
With workflow process so closely linked with revenue generation and productivity, it is imperative for any business to make sure the have the most optimal system in place. This is where custom software comes in. Rather than having to design a business around software options that may or may not be able to handle the required tasks in the most efficient manner, custom software can be built from the ground up to do exactly what a business requires it to do. This could be for example, incorporating online forms for customers on a website that then link directly with databases of customer details, automated document creation, and so on. There is also the benefit of much higher security that results from using custom software.
Enterprise solutions are often bulky, and loopholes, once discovered, are easily available for any would be hacker to exploit thanks to the popularity of the products in general. Bespoke software will be much harder to crack, and also requires much more of a dedicated effort, reducing the chances of your company being targeted in the first place.
When it comes to projects, custom software can greatly smooth over the process, helping to manage data and deal with time management and tracking in a way that is natural to an individual business. This means staff are able to maximise their productivity and get on with the tasks at hand, rather than waiting for spreadsheet to become available, for example. Overall, custom software is becoming an increasingly popular choice as a result.
Beata Green is Director of HeadChannel Ltd. She is responsible for overall strategic direction and overseeing the company’s continuing growth, building closer client relationships and maintaining best working practices. She enjoys brisk country walks with her red fox labrador and then relaxing in front of a TV crime drama with a glass of red wine.