Client : PrePay Solutions
Date : Wednesday, August 14, 2013
In order to provide top-tier customer service for their wide range of customers and clients, PrePay commissioned HeadChannel to help provide input on the design of their customer services system. The project’s goal was to implement changes which would drastically improve the ease of use for both staff members and clients.
HeadChannel worked closely with the staff of PrePay in order to understand the ways in which the existing system was ordinarily used and to gain insight into what components the redesign should maintain or update, as well as those which required an entirely new approach. The team decided to implement a workflow throughout the design so it could focus on ensuring that accessing and keeping track of the accounts balances was easy for the users and searching and sorting data – easy for the managers.